|Can you work at my address?
||Yes. If at all possible all repairs/upgrades/instruction can be done at your home or place of business.
|Can you work during the hours of my choice?
||Yes. You're in charge of when you'd like me to arrive, take a break or leave--day or night hours! (I prefer to not work on weekends.)
|May I pay the bill later?
||Yes. I'll leave a return envelope with the invoice expecting payment within 30 days.
|If my computer needs parts, can you pick them up for me?
||Yes. However, I do have a $15. pick-up/delivery charge to cover this. My hourly rate is suspended while I travel for parts.
|Is phone support free?
||Yes! However, if I haven't had you as a customer before, I may limit my time and what I'm prepared to help you with--not having seen your system. (Even doctors like to examine the patient first.) Obviously, I'd prefer that you're a regular customer.
|Will you advise me of telephone/electrical or cable problems?
||Yes. I'm always on the look out for potential or actual problems with telephone, electric or cable lines as they apply to computer-related equipment.
|How can I tell if my anti-virus software is up-to-date?
||Double-click the anti-virus icon in the tray next to the current time. You should be able to select a status screen which will give the needed information. Your anti-virus definitions should not be more than a week out of date.
|Do I need a firewall program?
||Yes, particularly if you're using DSL or Cable for your connection to the Internet. The free version of ZoneAlarm will do just fine.