| 1 |
The customer will be treated promptly, fairly, and with courtesy at all times. |
| 2 |
Appointments will be made strictly at the customer's convenience. (Check the MadMod appointment calendar for available openings.) |
| 3 |
Work will begin at the appointed time and with the proper tools to do the job. |
| 4 |
All attempts will be made to do the work correctly the first time. A return visit to make right something that wasn't will be a free service call. |
| 5 |
The customer will be kept informed about any delays and waiting-for-parts orders. (Check below the MadMod appointment calendar for details about parts orders.) |
| 6 |
Estimates, invoices and record keeping will be accurate and up-to-date. |
| 7 |
All customer data will be considered strictly private and only available to MadMod Computing. No private customer data will appear on any webpage on this site. |
| 8 |
The customer will be informed of any safety issues involving their computer system and the use of electricity. |
| 9 |
The customer, if running a business, will be informed of additional computer/website backup and security measures that may need to be taken to help prevent data loss. |
| 10 |
While a follow-up contact may be made following a service visit, the customer will not be "marketed" on unrelated issues or products via phone or e-mail. |
